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CLIENT RELATIONSHIP MANAGER - RETIREMENT ADMINISTRATION SERVICE CENTER (RASC)
University of California Office of the President
CLIENT RELATIONSHIP MANAGER - RETIREMENT ADMINISTRATION SERVICE CENTER (RASC)
University of California Office of the President
 CLIENT RELATIONSHIP MANAGER - RETIREMENT ADMINISTRATION SERVICE CENTER (RASC) Location: Oakland Job ID: 14980 Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, five medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President DEPARTMENT OVERVIEW The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support. POSITION SUMMARY The Client Relationship Manager is accountable for supporting RASC leadership in building a culture of high performance in customer service to both internal and external clients. The Client Relationship Manager is a strategic, forward-thinking leader with exemplary operations management experience. The Client Relationship Manager works closely with leaders across RASC business areas, to include partnering with key business partners and stakeholders across the University of California system. The primary focus is to drive and ensure operational excellence across the RASC with an emphasis on member satisfaction and engagement. The role is responsible for key areas such as compliance, internal and external training, performance metrics and reporting, communications and outreach. He/she also develops strategies to mitigate any potential risks or challenges that may adversely impact the RASC, members and stakeholders. The Client Relationship Manager directs a strong team who is focused on quality and continuous improvement. The Manager designs, deploys and manages processes, policies and systems that maximize service efficiencies. The Client Relationship Manager personifies excellent leadership and communication skills and is highly capable of directing large-scale change management initiatives and special projects. Responsibilities Required Qualifications
Education
SALARY AND BENEFITS Salary: The recommended hiring range is $133,500.00 to $180,294.00. Commensurate with experience. Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is February 24, 2021. The position will be open until filled. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu. *LI-SG1 To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=14980&PostingSeq=1 jeid-2fef6fe58fe1c84796cc66f50f5cd4ab Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency
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Internal Number: 2142022
About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.
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