As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The Custom Programs and Services team provides specialized and flexible online learning solutions, collaborating with Cornell University faculty and external constituents to serve a global audience of learners and extend Cornell's commitment to outreach and to the public good.
The Custom Programs Project & Relationship Manager will report to the Sr. Director of Program Operations and will work closely with faculty, campus partners, instructional design, program operations, facilitation, product management, and student support to help ensure proper development, implementation and management of budget for new outreach and extension programs. This person will also be responsible for supporting on-going campus partner extension and outreach programs.
Provide project management support and coordination to groups involved in a project, ensuring all operational details are completed and programs are successfully launched, monitored and evaluated.
Work with customers to develop, manage and monitor a program budget by ensuring that the program meets all grant obligations and reporting duties by established deadlines.
Recommend and implement programmatic procedures and best practices
Develop and maintain effective relationships with other segments of the department, other student/academic services, and individuals and agencies outside of the University.
Make recommendations for strategic and operational planning of programs.
Represent the department in matters related to program development, implementation and efficiency.
Resolve moderately complex concerns and problems. Will bring highly complex concerns and problems to management team.
Provide input and assist in developing social media copy and email nurture campaign copy, and provide program web page recommendations.
Review and evaluate program outcome and assess deliverance of program objective; review and summarize program data to determine the effectiveness of existing programs and what adjustments to make; report on program accomplishments.
Negotiate program performance and service contracts required by the program in order to meet various accreditation standard requirements.
What we need:
Bachelor's Degree and/or 2-4 years of project management and partner relationship or equivalent combination of education and work experience.
Two to four year's experience managing educational programs and partner relationships
Understanding of academic hierarchy
Exceptional communication, organizational, and time management skills, tolerance for ambiguity and the handling of multiple tasks.
Ability to multitask in a fast-paced environment
Attention to detail and positive customer service attitude.
Strong negotiations and problem-solving skills
Successful experience as both an independent and team player. Ability to present a strong service orientation.
Proficiency in the following computer programs: Microsoft Word, Excel, PowerPoint, WordPress, and HTML. Strong internet navigation and search skills.
Exposure to Salesforce, Learning Management Systems (Canvas or Blackboard is a plus) Student Information Systems, and Marketing Automation tools is a plus.
Bonus if you have:
Previous experience coordinating teams for project work.
Familiarity with database applications and web CMS tools.
Experience developing Canvas course materials.
What we offer:
The opportunity to work with a dynamic group of people in a high-growth organization where employee development is promoted.
A broad set of competitive benefits under the Endowed program, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of paid vacation, 13 paid holidays, and superior retirement contributions. https://hr.cornell.edu/benefits-pay
This position is located in Ithaca, New York. Due to the COVID-19 pandemic, and the University's decision to limit the number of on-campus employees, the successful applicant will be asked to perform this role remotely at a location of their choice in the United States for a limited time, only until the University can permit more employees to work on campus. Once the University permits more employees to work on campus, the successful applicant will be expected to work on the Ithaca campus, although they may be permitted perform a portion of their work remotely.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
**No VISA sponsorship or relocation assistance is available for this position.**
University Job Title:
Coord Program I
Pay Rate Type:
Number of Openings:
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Internal Number: WDR-00026088
About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.
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