Rockwell Automation is Expanding Human Possibility by combining the imaginations of people with the intelligence of machines. Our brand promise supports the company's focus on bringing The Connected Enterprise to life by linking people, machines, and data across an entire business to become more effective and productive.
You will be working as part of the EMEA Materials, Logistics & Customer Care team. You will be partnering with stakeholders to help our customers achieve their desired outcomes and productivity goals to enhance their supply chain experience with Rockwell Automation.
This is not just a job. Our mission is:
Building and preserving trustable relationships with key customers and an ongoing level of engagement.
Overseeing the relationship with internal and external stakeholders.
Resolving customer complaints quickly and efficiently.
Meeting with managers in the organization to plan strategically.
Understanding key customer needs and addressing these.
Conducting business reviews using tools and reports.
Knowing your competition and strategizing accordingly
Maintaining a positive attitude focused on customer satisfaction.
Dealing with customer requests and troubleshooting problems.
The Customer Relationship Manager will constantly identify opportunities to grow the positive relationships with our Customers.
An outstanding Customer Relationship Manager will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients and is a team player with leadership skills.
You are comfortable jumping in with no hand holding, you create & own the role.
Degree in Business Management or equivalent experience
Fluent English, multilanguage capability is a plus (German, French, Dutch, Italian etc.)
Well-developed analytical and critical thinking skills
Executive presence, capability to present and communicate with senior leadership in RA and customer.
Entrepreneurial mindset, ability to seek opportunities to deliver new values for the organization.
"Can-do" attitude, agile in execution
Ability to meet deadlines.
Good understanding of end2end supply chain with ability to collaborate within the organization at all levels.
Cross cultural intelligence, ability to operate in different cultural settings.
Design mindset with ability to translate data into concepts to showcase & execute initiatives.
Communication and interpersonal skills.
Problem solving, decision making and judgment.
Leadership and 'followership'
Critique and self-critique
Internal Number: R21-7081
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.