The Program Manager, Information Systems, Administration Subportfolio (working title: Admin Portfolio Manager, or Admin PfM) manages Information Servicesâ Administration subportfolio, as well as programs and projects across Keck Medicine of USC that promote operational excellence and business growth. The Admin PfM is responsible for the overall health of the Administration subportfolio â and, in doing so, provides expertise and leadership to ensure the subportfolio remains directionally aligned with the organizationâs goals, philosophies, and objectives. The Admin suportfolio is comprised of non-clinical applications related projects, e.g., data warehouse, financial management systems.
The Admin PfM provides oversight over projects and programs within their subportfolio and serves as an advisor to the program managers, project managers, senior project managers, project coordinators supporting or leading projects within the subportfolio. The Admin PfM is responsible for ensuring the subportfolioâs component projects and programs are delivered within scope, according to deadlines, within budget, and adhere to quality standards set forth by leadership. This includes reporting on progress, health, risk (& remediation plans) directly to the PMO Director.Â
From a project management standpoint, the Admin PfM develops project charters, builds project work breakdown structures & schedules, develops detailed project organization charts & role/responsibility descriptions, performs meeting management, communicates progress/status and health, enforces quality management, and manages risks, issues, decisions, action items, dependencies, and changes. The Admin PfM has strong project financial management abilities (funding requests, forecasting, spend management), has prior experience directly & indirectly managing staff, boasts a sharp attention to detail, and demonstrates a respect and appreciation for project documentation by ensuring project documentation for their subportfolio is appropriately captured, kept up-to-date, and stored in a central location.
Additionally, the Admin PfM manages special projects as assigned by the PMO Director. Special projects may include â but are not limited to â the operationalization of new technologies and processes to support the department, business modeling, portfolio roadmapping, program and process design.
Minimum Education:â¢High School Diploma or equivalent â¢Bachelorâs Degree in Information System, Information Technology, or related technical fieldâ¢Masterâs DegreeMinimum Experience/Knowledge:â¢12+ years of total post-collegiate relevant professional experienceâ¢6+ years of project management experience leading information technology projects, including requesting / securing approval to start projects through project closeoutâ¢2+ years of experience of implementing technology solutions in a healthcare provider environmentâ¢Mastery of both theoretical and practical aspects of project management including tools and techniques (e.g., project planning, risk/issue management, governance, cost/benefit analysis, project change controls)â¢Ability to facilitate working sessions with large, cross-functional teams (business, clinical, technical)â¢Ability to manage multiple projects concurrentlyâ¢Proficiency in MSOffice Suite including Project, Visio, Excel, Word, PowerPointâ¢Experience mentoring junior staffâ¢Able to intelligently and succinctly articulate the significance of the challenges Keck is facing, and understands how projects within the subportfolio will alleviate these issuesâ¢Exceptional and adaptive written and oral communication skills, including ability to communicate effectively with all levels of personnel from Executive level to frontline staffâ¢Creative, self-confident, and flexiblePreferred:â¢Big 4 Consulting experienceâ¢Experience developing business casesâ¢Adept in project financial management and strong working knowledge of accounting principles (e.g., ROI analysis, procure to pay lifecycle â to include 2 and 3-way matching principles)â¢Experience with requirements definition and validationâ¢Performance improvement experience in the areas of process / workflow modeling and root cause analysisâ¢Prior experience with any of the following applications: Kronos, Lawson, Workday, PPM tools (e.g., Planview, Clarity, Asana, ServiceNow)Required License/Certification:â¢Active Project Management Professional (PMP) certification, or if not available upon hire, one must be obtained within one year of start dateâ¢LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.