The Business Relationship Manager Role is the main point of contact between IT and the business. The role is responsible for understanding the business strategy, analyzing business processes; eliciting, analyzing, and documenting business requirements. The role partners with Corporate IT and external suppliers in the delivery of solutions. Acts as a liaison and business process expert to IT organizations to assure successful solution implementations. Serves as a strong communicator of the business drivers, processes and organization structure and dynamics of the business area.
Influences and partners with business to understand business strategy. Interacts on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis.
Possesses an excellent understanding of the business processes, strategy and global perspective.
Identifies IT capabilities required to support the business processes and collaborates in the development of information management strategies, developing them as an integrated part of the business strategy.
Identifies industry trends and makes recommendations on how to enhance the existing business processes.
Translates business requirements into functional requirements; performs business process mapping.
Partners with Corporate IT to ensure user and functional requirements are understood.
Reviews IT Statements of Work to ensure they clearly articulate the business need and elevates concern if estimates don't seem to be in line with the work effort required to deliver the solution.
Ensures IT Project Management, Development, Testing and Implementation activities are established per project with IT suppliers.
Represents the business to ensure projects are delivered on time, within budget and per defined requirements, in-line with service levels.
Escalates issues to IT Management, as needed. Ensures IT technical and help-desk support is delivered via Corporate IT functions.
Coordinates User Acceptance Testing and Training with business teams, as required, per project.
Establishes and maintains productive relationships across all levels within the Abbott IT organization and external suppliers.
Aware of evolving regulatory, legal and economic impacts for the Area.
Responsible for compliance with applicable Corporate and Divisional policies and procedures.
Provides regular status reporting and business insight to IT Leadership.
Bachelor's degree or equivalent experience. No advanced degree required.
Minimum of 5years of experience
Successfully managed project portfolio with projects ranging from $100K-$200K
Good influence and negotiating skills.
Proven experience and understanding of the complete software life cycle.
Good communication skills both verbal and written.
Track record and business knowledge in pharmaceutical or medical device industry.
Technology knowledge of the following disciplines a plus Commercial, Digital, EDI, eCommerce, Distributor Management, CRM, Mobility, ERP, Call Center System & Business Analytics
Experience with vendor management, Phase 0s, Statement of Work (SOW) and Request for Proposals (RFP) reviews.
Must be comfortable in collaborating with business leads, understanding business strategy/processes, looking for innovative solutions to drive business enhancements both for internal business users and external customers.
Must have worked effectively with all levels of management up to and including Division Directors and VPs.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.