Career Center

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is. 
 

University Advancement is committed to fostering a diverse, equitable, and inclusive culture in which all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern California’s mission, values, and goals.
 

USC's University Advancement department is seeking an Associate Director of Relationship Management & Tracking to join its team.

The Associate Director of Relationship Management & Tracking coordinates the collaboration of fundraisers across campus by directing the use of the Relationship Management System in Salesforce. The Associate Director provides fundraisers and management with reports and analysis of progress toward goals as requested. In addition to overseeing the operations of the Relationship Management office, the Associate Director is responsible for ensuring the integrity of Relationship Management data.

JOB DUTIES

• Design, in conjunction with the Assistant Vice President, Relationship Management and Data Sciences, policies for system use that meet University Advancement's business needs,
   

• Monitor user compliance, addressing issues as needed, including the mediation of fundraiser disagreements of portfolio assignment by providing information from internal and external resources,
   

• Work closely with database management and report writing staff to ensure access to data and strong, proactive communication regarding data issues,
   

• Perform regular audits of Relationship Management data, and manage the data entry and cleanup processes for Relationship Management data,
   

• Assist in determining appropriate placement of data from outside sources to prospect tracking tables,
   

• Direct the design and implementation of new tables and the redesign of existing tables as driven by management and fundraisers' business needs
   

• Provide fundraiser performance reports for University Advancement and for all schools and units of the University, proactively provide information about potential fundraising concerns.

OTHER RESPONSIBILITIES & WORK EXPECTATIONS

• Auditing best practices among peer institutions, adopting and/or modifying practices as warranted,
   

• Developing and executing various training programs and continually revising training to meet the variety of needs of University Advancement and fundraising colleagues across the schools and units of the University,
   

• Continuously assessing University Advancement Relationship Management needs through formal evaluation and informal communications,
   

• Defining the resource needs of and managing resources assigned to the Relationship Management office; work with the Assistant Vice President to provide appropriate resources to the Relationship Management team, including hiring, training, supervising and evaluating Relationship Management Analysts and the Data Management Coordinator staff and developing an annual operating plan, providing quarterly updates,
   

• Representing the Relationship Management team needs and issues to University Advancement.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
 

Skills and experience

• Three plus years of experience in fundraising
   

• Knowledge of relationship/prospect management
   

• Knowledge of Salesforce and Tableau preferred

Required Documents and Additional Information

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; retirement plans when you meet Program’s eligibility period; tuition benefits for staff & their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.

The University of Southern California values diversity and is committed to equal opportunity in employment.