With minimal direction, develop and cultivate productive relationships with key accounts, doctor groups and other organizations. Elevate providers' understanding of how VSP can maximize the growth of their practice. Build VSP allegiance through recruiting, training, program adoption and education as it relates to VSP Vision Care strategic initiatives.
Demonstrate a broad knowledge of the organization's direction to achieve growth objectives and operational goals. Act as an internal resource for business partners.
Establish relationships and become an expert in assigned region/account on VSP plans, programs and products. Build relationships that result in positive adoption, achievement of VSP Vision Care program targets and support of strategic initiatives.
Evaluate key account interactions with VSP to identify opportunities, increase efficiencies and enhance overall satisfaction. Proactively partner with key practices acting as a trusted advisor. Resolve problematic issues and offer solutions within VSP's established policies and processes.
Develop and execute creative recruitment strategies utilizing influencing techniques to attract new providers to the network or entice existing providers to participate in supplemental VSP networks.
As needed, work with business partners to deliver training to strategic or top tier accounts.
Provide educational content and support as needed to optometric associations and key practices to further engage the audience with VSP and better understand our products and services.
Take a leadership role with key, identified practices to further VSP Global initiatives, collaborating with cross line of business partners. Research, analyze and resolve complex provider issues. Escalate provider issues to the appropriate business partners and drive solutions as needed to respond within established timelines. Proactively, reactively and interactively communicate VSP's strategic direction and relevance to practices.
Represent VSP Vision Care at industry meetings for the purpose of building positive relationships that will drive adoption of VSP products and services.
Ability to travel, as needed.
Bachelor's degree in Business, Marketing or related field or equivalent experience
4+ years of health care, sales, managing client relationships or related experience in a customer-focused servicing, sales or business development capacity
Advanced communication, presentation, influencing and problem solving skills
Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict
Demonstrated ability to balance provider needs with VSP's corporate objectives
Demonstrated ability to build relationships with key decision-makers and industry leaders
Strong attention to detail, organizational and customer service skills
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.