About The Role Lead the BAU Support functional team comprised of operational control management, customer service, and prioritization aligning with the portfolio commitments within iptiQ Develop a strategic plan and implementation roadmap, positioning successful growth and scalability. Provide leadership, mentorship, direction, and day to day management of the teams supporting our Life and Health insurance products, diverse distribution channels, and wide range of vendor relations. Effectively ensure the day-to-day services are performed in accordance with commitments. Establish key performance indicators, supervise, and track against those metrics. Collaborate and support the corporate str
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