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CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PRODUCT MANAGER , MIT Professional Education (PE) , to work closely with functional leaders, program teams, and subject matter experts in documenting business requirements, training materials, and conducting user acceptance testing across IT development, software integration, and configuration projects; and represent the interests of the CRM at governance meetings and throughout PE's business units.
MIT Professional Education (PE) offers a suite of education programs and products to serve the continuing educational needs of science and engineering professionals globally.
REQUIRED : B.A/B.S.; three years' business analyst/product manager experience developing detailed business and functional requirements, conducting user acceptance testing and end-user training, and managing a Salesforce environment; one year of project management and supervisory experience; experience developing requirements for CRM project or implementation; previous responsibility for point and click administration of mission-critical system (e.g., ERP, CRM, CMS, etc.); excellent problem-solving, analytical, organizational, documentation, interpersonal, presentation, and verbal and written communication skills; success leading projects from beginning to end; willingness to seek new ideas and learn and adapt as priorities change; flexibility and adaptability; knowledge of monitoring budgets and reviewing financial transactions; and proficiency with project management tools. Must be able to build productive, collaborative working relationships with individuals at all levels; drive technically complex projects into a simple user experience; meet deadlines, handle and prioritize simultaneous requests/priorities, and manage laterally and upwards; critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying needs; assess the impact of new requirements on Salesforce.com and all upstream and downstream applications/systems/processes; and make data-driven decisions. Job #20857-8
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature