Career Center

IGT is looking for a Sports Betting Relationship Manager for our North American Sports Betting solution. We are looking for a person who has knowledge of the gaming industry, a passion for Sports Betting and who wants to be part of history as we bring our unique and proven solutions to the industry across North America.

This is a remote position, however the person must be based in the Eastern Standard Time Zone Area.

* Maintaining day to day relationship with the customer and service providers.
* Create, monitor and ensure effective processes between the customer and IGT for all operational support issues.
* Track and coordinate all stakeholders during operational issue resolutions and escalations.
* Ensure that IGT is meeting all contracted Service Levels for the customer and that any shortfalls are immediately addressed.
* Provide operational processes and advise during the implementation of new customer contracts.
* Provide on the ground support during new client go-live and major releases and events where requested.
* Monitor, advise and report on customer's trading strategy and performance in order to ensure ongoing business success for all parties.
* Provide support where requested to trading services providers utilized by the customer in order to ensure good operational discipline and performance.
* Alert IGT Compliance of any risks or issues which they encounter with the customer's operation or service.
* Be an ambassador for IGT and for IGT's sports betting services in particular.
* Deliver operational/support training to certain customer roles when required.

* US Sports betting operational experience and/or proven interest in US Sports Betting.
* Strong general technical literacy and enthusiasm - able to solve practical problems quickly, and passionate about understanding new technologies and using them well.
* Familiarity with land-based Casino regulations and operating environment.
* Clean history / ability to get licensed in all US jurisdictions.
* Helpful to have knowledge of Casino systems, networks and other IGT technologies.
* Self-organized and strong communication skills.
* Able to work under extreme pressure with difficult people.

* Building collaborative relationships
* Decision making
* Drive results
* Foster innovation
* Personal energy
* Self-leadership