Career Center

S&P Global Ratings

Relationship Manager

The Team: is responsible for actively managing and broadening existing client relationships. We are a team with a can do attitude and a strong team ethic.

The Impact: Acts as a single point of contact for a series of named accounts in Germany, Austria and German speaking Switzerland. Responsible for developing and maintaining excellent client relationships that drive new product adoption and increased revenue from these accounts. Also collaborating appropriately with other parts of S&P Global to widen and deepen the relationship S&P Global has with the client. The orchestrator for all key non-analytical relationship issues across the designated portfolio.

What's in it for you :

• Exposure to senior management of major Corporates, Banks and Insurance companies in the region

• Being part of an innovative culture to deliver new product solutions

• Helping to provide credit risk and other risk management solutions to your clients, challenging them to think differently and reshaping their perspective on S&P Global Ratings

• To be part of a global company, focused on supporting personal and professional development

Responsibilities :

• Developing strong two-way relationships with clients to build strong rapport, achieve revenue targets and meet account projections

• Devising account plans to broaden client revenue streams and broaden the range of products provided to those entities

• Managing complex negotiations of commercial contracts

• Identifying upsell and cross sell opportunities. Utilising market knowledge and intelligence gleaned from clients to work collaboratively with Ratings Product Development and other segments of S&P Global in order to maximize opportunities and develop new products

• Assessing market developments to determine the opportunities for product evolution and enhancement to help grow the S&P Ratings business

• To operate within the Regulatory and Compliance frameworks laid down by the organization

• Responsibility for insight sales, ability to deploy a range of skills/techniques in order to meet revenue and account projections based upon a detailed understanding of the client and their market.

• Manage post sales customer care and inquiries

What We're Looking For:

• Relevant experience of Relationship Management in a Financial Services setting

• An outgoing person with the ability to connect with customers to develop strong, long term and mutually beneficial relationships, to understand customer problems and to be able to implement a solution strategy to meet the client's needs

• An ability to use insight selling skills to identify opportunities, prioritise them and see them through to a solution. An inquisitive and organised self-starter

• A broad understanding of the business needs of Corporates, Banks and Insurance entities, plus other market stakeholders in the ratings industry such as intermediaries and investors

• Broad knowledge of S&P Global and S&P Global Ratings, in particular our products and services and how they relate to customers

• An ability to identify and delve into market trends to synthesise well thought through opinions

Basic Qualifications: Bachelor Degree plus 5+ years of experience in financial services and /or relationship management

Skills:

• Strong insight sales skills to establish client needs and provide identify solutions to these needs

• Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills

• Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels with an organization

• Fluent in both verbal and written German and English

• Strong commercial acumen and an understanding of how to monetize solutions and drive product development

• The incumbent must display high energy levels/"can do" attitude

• Strong emotional intelligence and team player attitude

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Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade Level: Grade 11 (for internal purposes)

Location: Frankfurt

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.

S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.