Career Center

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35

Position Summary

Reporting to the Asset Director, the Portfolio Manager of Residential Operations is expected to execute Columbia Residential???s capital and non-capital financial strategies to achieve positive net operating income while improving asset value and resident satisfaction. The Portfolio Manager will support the actions of the Asset Director to maximize portfolio value. The Portfolio Manager will work with fellow Portfolio Managers and others within Columbia Residential to prepare turn seasons and manage expectations regularly during turn seasons. The Portfolio Manager is responsible for the inspection of buildings and apartments to ensure superior maintenance and work quality and compliance to established rules and procedures by both building employees and contractors.

This position is designated as ???Essential Personnel??? and is required to report to campus to their normal work location (or an alternate site if necessary) for work during an emergency closure even if the closure occurs during a time that they are not regularly scheduled to work.

Responsibilities

• The Portfolio Manager of Residential Operations will provide financial expertise and leadership on-site at Columbia Residential Portfolio properties. The Portfolio Manager will manage the Building Superintendents at Columbia Residential properties, regularly exercising professional discretion and judgment. In this role, the Portfolio Manager will be spending up to 50% of the time in the position on-site at various Columbia Residential properties.

• The Portfolio Manager of Residential Operations must be a proven leader with excellent organizational skills and an ability to create a collaborative work environment. The Portfolio Manager will have a proven track record of success in compliance audits and streamlining complex work processes, achieving savings in costs and time. The Portfolio Manager is expected to be proficient in the use of technology and to improve processes through the use of technology.

• The Portfolio Manager of Residential Operations will be a high performing and dedicated professional who delivers results in managing projects, financial analysis, risk management, issue prevention/resolution, and staff development. The Portfolio Manager will meet regularly with Asset Directors and other Portfolio Managers to address common issues, and to develop and, as required, deliver training opportunities to Residential Operations staff.

• The Portfolio Manager will work closely with project management staff, oversee capital projects and apartment renovations.

• The Portfolio Manager of Residential Operations will ensure the use of effective best practices in the management of Residential Operations assets. The Portfolio Manager is expected to foster an environment of cooperation and inclusion. The Portfolio Manager will develop and maintain positive relationships with Columbia Residential residents, staff, and vendors. The Portfolio Manager is responsible for ensuring the delivery of high quality customer service and to administer performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.

Minimum Qualifications

• Bachelor's degree required, preferably in the fields of Educational Facilities Management, Engineering, Business Administration, Resource Management, or a related field; and
• A minimum of four to six years??? demonstrated experience in property operations. 
• This position is designated as ???Essential Personnel??? and is required to report to campus to their normal work location (or an alternate site if necessary) for work during an emergency closure even if the closure occurs during a time that they are not regularly scheduled to work.

Preferred Qualifications

• Master???s degree or similar degree program preferred. Demonstrated experience in project planning and management, construction, or building maintenance required, including a working knowledge of architectural plans and specifications.
• The incumbent must have strong computer and internet skills, including Microsoft Office Suite.
• Knowledge of spreadsheets required, with additional knowledge of standard reporting tools and of industry-specific applications.
• Strong organization and communication skills, with the ability to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment. Provide solid attention to detail.
• Consistently maintain a positive customer-service attitude.
• Strong customer service orientation.
• Excellent interpersonal, communication and team building skills are essential.
• Demonstrated ability to manage numerous and diverse activities simultaneously, organizing and prioritizing appropriately to meet demands and expectations.
• Successful candidate must be able to work independently, problem solve, make recommendations for change, implement and provide a strong process perspective.
• Familiarity with New York City building codes, and housing laws necessary.
• Some project management/construction supervision experience preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.