Career Center

Customer Relationship Management Developer

Job no: 518104
Work type: Staff
Location: Monterey Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Classification: Analyst/Programmer - Career
Anticipated Hiring Salary: Low OR Mid $7,000/mo
CSU Salary Schedule
Hours: Full-time / 40 hours per week
FLSA: Exempt

Priority Screening Date: September 5, 2022
Recruitment Status: Open Until Filled

Internal CSU Applicants Only!

ABOUT CSUMB

Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives through a focus on student success and engagement through project-based learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI) and has a vibrant, diverse student body of over 7,400 students. The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB's sustainability initiative is to be carbon neutral by 2030. The university's faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff.

PURPOSE:

Under the general supervision of the Associate Director of Engagement Applications, the incumbent is responsible for the Design, Development, Testing, deployment, documentation and maintenance of Information Technology (IT) projects, solutions and applications focused on Customer Relationship Management (CRM) and Content Management (CMS) Systems.

Collaborates, consults and partners with functional and technical teams and individuals including vendors and external consultants to understand and discuss technology needs to then research, design, promote and deliver solutions that solve business problems and achieve desired outcomes while leveraging enterprise solutions to promote user adoption and reduce technical debt. The incumbent is responsible for ensuring industry-standard best practices and architectures are applied to develop, maintain, and support software and applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Independently analyze and understand complex campus technology requirements to architect, recommend and build new CRM and CMS technology solutions while working with project teams that support the design, development, testing, deployment and documentation of new products and features of CRM and Content Management Systems.
• Performs complex application administration, configuration, customization, integration, installation of new releases, maintenance, troubleshooting, bug-fix, testing, and applying security policy best practices. Maintains usability, reliability, availability, and performance of the CRM and CMS platforms and ancillary products within the ecosystem, including but not limited to platform architecture and user-facing applications and products while maintaining the CRMs visual force and lightning pages.
• Communicates effectively by authoring functional and technical specification documentation and delivering ideas through verbal communication by way of meetings and presentations. Identifies new academic technology opportunities by creating and leveraging feedback loops using methods such as online chat rooms/channels and facilitating ideation workshops while presenting and promoting CRM and other IT products that will leverage automation to reduce technical debt and increase enterprise platform and business value.
• Develops a good understanding of data structures to work closely with data and research analysts to create solid integrated solutions that support campus analytical requirements to support student success initiatives and data integrity efforts. Delivers reports, dashboards and other BI and reporting products. Performs system and data cleaning, record deduplication, periodic system health checks, and data integrity and manipulation tasks. Supports integration requirements using Boomi and other tools as needed.

Other Functions:

Performs other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of: Enterprise systems, applications, and technical standards; Linux/UNIX operating systems, database productivity tools including Oracle Enterprise Manager, SQL, SQL*Plus, PL/SQL, and SQL*Loader; data administration principles and data modeling concepts; technical and vendor documentation and ability to maintain internal documentation; system development life cycle and structured systems development concepts; system capability, design restrictions, and security requirements; client/server technologies, network connectivity, integration, configuration, and protocols. Knowledge of Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, SOQL, SOSL, VisualForce Pages, Apex Web Services, Lightning, Case Management Automation, Salesforce Developer Console, Service Console, Live Chat, Chatbot, Reports and Dashboards.

Ability to: apply consultative skills to assess user needs and communicate technology systems and solutions; maintain databases and middleware applications through performance tuning and applying patches/fixes/upgrades; develop program implementation plans, install software, and apply fixes; identify hardware/software interface problems; perform interactive debugging and to test and analyze program failures; use systems workflow and logic flowchart techniques; use project management tools.

MINIMUM QUALIFICATIONS:

A basic foundation of knowledge and skills in database management, applications packages and programming, systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science or business, or equivalent training and applied experience. Working knowledge of industry standard applications programming languages and knowledge of standard systems analysis techniques.

SPECIALIZED SKILLS:

• Experience with JavaScript, HTML, CSS, JavaScript ES6, JSON, REST, XML, Bash
• Experience with NodeJS and NPM.
• Knowledge of managing packages and dependencies for web applications.
• Experience using GitHub Version Control systems.
• Experience with custom integrations using APIs
• Experience with database design, SQL

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Computer Science or equivalent, in addition to the required experience.
• Familiarity and experience with Salesforce Apex, Visualforce, and Lightening web components
• Professional certifications including but not limited to Salesforce Certifications
• Ability to write simple documentation on requirements discovery and solution design
• Familiarity with industry-standard: Software and Systems Development Life Cycles (SDLC) that follows project management frameworks such as agile/scrum and waterfall.
• Familiarity with industry-standard: IT Service Management (ITSM) for service areas such as incident, problem, change, communication, configuration, and release management.
• Experience with Salesforce data management tools such as Data Loader, Developers Workbench, Demand Tools, OwnBackup

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
• This position will have responsibilities that require the employee to possess a license, credential or other certification in order to meet minimum job qualifications and/or to qualify for continued employment. Specify license, credential or certification required:
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

This position has been designated as a sensitive position with:

• access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards
• control over campus business processes, either through functional roles or system security access

PHYSICAL ENVIRONMENT:

Position requires some travel, mobile work locations, and working at a computer and desk for extended periods of time. This is an exempt position that may require extended or varied hours, including some weekends, and may require travel between campus offices and off-campus locations.

Some lifting up to 20 pounds

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

Per the CSU COVID-19 Vaccination Interim Policy, all students and employees are required to submit their vaccination status to the Otter Vaccination Registry and are encouraged to be vaccinated.

BENEFITS/PERKS:

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 14-paid holidays a year. For more information, visit CSU System Benefits. Additionally, as a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389 or email universitypersonnel@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.



To apply, visit https://careers.csumb.edu/en-us/job/518104/customer-relationship-management-developer







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