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Job Purpose: The Senior Relationship Manager is responsible for managing a portfolio of processing clients in order to achieve revenue, client satisfaction and other targets. This role represents a key relationship role and serves as the primary liaison point between the customer and the organization for assistance, queries, client servicing, resolutions, and relationship management. Main activities include: Building substantial and lasting revenue by generating relationships with banks and card schemes Providing a high level of customer service customized to meet the needs of clients using specialist knowledge, skills and expertise Identifying, initiating, establishing, and developing nurturing long lasting relationsh