The Graduate School is seeking a Customer Relationship Management (CRM) Manager. This is a full-time (1.00 FTE), 12-month, professional faculty position.
The Graduate School's primary missions are to advance graduate education, to assure quality and unquestionable standards and to maintain the academic integrity of approximately 100 graduate programs.
The incumbent will support prospective students and graduate program staff and faculty throughout the entirety of the graduate admissions cycle, starting with application intake and continuing through admission and matriculation.
The individual in this position will provide guidance and support to functional users in the day-to-day management of the Technolutions' Slate CRM supporting graduate admissions, building complex queries, updating and managing automations, overseeing branding and accessibility compliance requirements, providing communication support, managing the flow of admission applications and release of decisions, supporting document management, performing data uploads into Slate, and working with integrations with other campus systems.
The incumbent will possess previous experience managing Customer Relationship Management (CRM) systems, a proven track record of designing and implementing creative operational or technical solutions, knowledge of data logic and querying tools, the ability to respond to changing business needs and learn quickly, exceptional attention to detail, strong organizational skills and a customer and student-centric approach, as well as the drive to improve the functioning of the Oregon State University graduate Slate instance.
Typically requires Bachelor's degree in Engineering, Computer Science, Management Information Systems or related field.
Requirements :
Bachelor's degree in Business Information Technology, Computer Science, or related field.
3 years of experience in an information technology related field.
Knowledge of and experience in working independently in Slate CRM or other CRM technology and the accompanying knowledge of data logic and query tools.
Demonstrated ability to take business requirements and use them to formulate technical design.
Ability to communicate clearly and a willingness to work with, assist, train and share knowledge with university stakeholders.
Experience interacting with and/or providing service to people with different backgrounds, perspectives, identities and life experiences.
The ability to respond to changing business needs and learn quickly.
Exceptional attention to detail, strong organizational skills and a customer and student-centric approach, as well as the drive to improve the functioning of the Oregon State University graduate Slate instance.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Type:
This position, with director approval, is open to fully remote or hybrid work arrangements utilizing online team collaboration tools. Occasional travel may be required.
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon's natural wonders. Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state's Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon's leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State's impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension off...ices, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon, State has a presence in every one of Oregon's 36 counties, with a statewide economic footprint of $2.06 billion. Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology. Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose - making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visit http://www.ohsu.edu/xd/about/index.cfm.The 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.