Career Center

Program & Relationship Manager

About the Opportunity

Summary:

The Program and Relationship Manager will direct and support implementation of large, complex projects that often require multiple resources and functional integration to coordinate activities of the team and ensure customer satisfaction. This role manages digital programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on Northeastern's values around experiential learning.

Responsibilities:

Key responsibilities include but are not limited to:

• Maintain ownership of a portfolio of multi-million dollar corporate learning projects. Manage Northeastern relationships relative to project initiation (project scope, goals, and deliverables), delivery, follow up and new project development. Serve as a main point of contact between Northeastern and its corporate partners. Work with Success Manager, Faculty, and Teaching Assistants to ensure high quality delivery of courses and programs.

• Anticipate opportunities and risks proactively and work across university teams to ensure all needed stakeholders are informed/involved for program success. This includes overseeing program development, application management, program delivery, and learner support.

• Ensure appropriate level of quality assurance in all project-related deliverables and conduct ongoing project evaluations, postmortems, and assessment of results. Maintain accountability for various aspects of program success

• Work closely with the Sr. Program Manager to operationalize Northeastern's strategic plan for lifelong learning for B2B clients

• Implement and manage needs assessment process, observable outcomes definition and follow-up for all projects in portfolio.

• Assist in managing project budgets and resource allocation.

Qualifications:

• Bachelor's degree, plus 5 to 7 years of related project and/or operations management experience.
• Master's Degree preferred
• Demonstrated understanding of Project Management processes, strategies and methods.
• Must have strong people skills and be able to influence project contributors across departments and organizations without having a direct oversight role.
• Experience working in a highly collaborative environment and promoting a teamwork mentality.
• High level of initiative and drive with a strong sense of urgency and accountability.
• Ability to work independently, but also as a team member when the situation warrants.
• Strong organizational, leadership, operations, and time management skills
• Ability to solve problems, analyze learner survey and performance data and synthesize and summarize information.
  
• Demonstrated strong business writing, internet research and project management/report writing skills.
• Builds positive relationships across departments, and shows a commitment to collegiality, mutual respect, supportiveness and inclusiveness.
• Is comfortable working in cross-functional teams and understands how to manage various stakeholders. Acts in a fair, flexible, honest and ethical manner at all times.
• Values and demonstrates consistently excellent communication skills. Is able to communicate and present to multiple levels of audiences including leadership, external partners, and students.
• Consistently looks for a better way to do things in order to create organizational efficiency and effectiveness. Acts as a good steward of the university's resources.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Program---Relationship-Manager_R130751







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