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Institutional Credit Management's ("ICM") objective is to provide an integrated "end-to-end" credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. ICM In-Business Quality Assurance is an integral part of the ICM organization.

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective business area, Independent Risk, and critical partner stakeholders and regulators.

This role reports to the ICM Head of FI underwriting In-Business Quality Assurance Head.

Key responsibilities include:

• Support the Head of FI In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.

• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank's risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Markets In-Business Quality Assurance Functional Head, support execution of the following:
  • Consistent and objective assessments during QARs
  • Subsequent follow-up on corrective actions that were raised during QARs
  • Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
  • Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
• Constant interaction with the respective Analysts and Team Leads, to ensure that quality assurance protocols are adequate for all portfolios
• Support WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support ICM Head of Markets In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Support the Global Head of WCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Skills/Competencies:
Quality Assurance:

• Demonstrable Credit / Counterparty credit risk Audit / quality assurance experience, including relevant years in the areas of banking, credit risk management, loan review or quality assurance review function at an investment or large commercial bank
• Solid understanding of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
• Capability to understand complex counterparty credit product structures, and ideally versed in derivatives and structured investment products
• Good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or operational credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• High awareness and adherence to the control environment including Quality Assurance and Quality Control

Leadership:

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance
• Coach, mentor and lead direct reports to develop team strengths and improve weaknesses
• Proven culture carrier

Competencies:

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management
• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

Technical:

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

Benefits

• 27 Annual leave days plus all national bank holidays
• Non contributory Pension scheme
• Bupa Private Medical scheme
• Discretionary Market competitive bonus scheme.
• Hybrid Working model (dependent on role).

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Job Family Group:
Risk Management -------------------------------------------------
Job Family:
Business Risk & Control ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
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