Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Who we are:
Stanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
The mission of Stanford Financial Management Services (FMS) is "to provide a business ecosystem that cultivates a simplified financial landscape to address the evolving needs of the community while safeguarding the university." In support of this mission, FMS provides a wide array of services to support and enable effective financial management activities performed by university clients and business partners, including campus departments and central business units. The Business Relationship and Strategic Partnership team is a key part of a larger Business Strategy and Relationship (BSR) team within Financial Management Services (FMS). Our mission is to provide exemplary services and strategic solutions through business relationships and collaboration.
Job Overview:
Business Relationship Managers (BRMs) establish and nurture productive working relationships at all levels with Stanford's schools and administrative units. As strategic partners, BRMs connect client feedback and business needs back to central FMS. Additionally, BRMs collaborate with the various FMS departments in order to understand their goals and projects impacting campus.
Our ideal candidate is an active listener and critical thinker with a growth mindset. They are experienced in understanding business needs, communicating effectively and influencing with integrity.
Core Duties:
Build and maintain long-term strategic partnerships with key stakeholders, including organizational and financial leaders
Conduct outreach meetings with University business partners to understand financial needs, provide business process analysis, and share best practices
Provide additional communication with the progress of initiatives to internal and external stakeholders and provide a dedicated space to discuss stakeholder impact.
Document outreach interactions in Salesforce to enable reporting and overall campus feedback analysis.
Collaborate with FMS colleagues to review upcoming FMS process, policy, and system changes to discuss overall campus impact and provide input with overall solutions and change management activities
Liaise between the client and internal FMS teams and be a key point of contact for our campus partners when they need additional assistance/guidance from FMS.
Provide detailed reports and analysis of campus outreach data with the BSR team, FMS leadership and the Business Alignment Team (BAT) as a result of outreach.
Collaborate with multiple cross-functional teams and end users to help understand campus impacts, build awareness, provide reporting, support communication, training and support for change across the institution.
Ensure the proper scoping and successful delivery of FMS solutions according to client needs, objectives and operational capabilities
Drive strategic alignment and analyze stakeholder feedback to determine trends to help internal stakeholders connect the dots and support enhancements, operational changes, and future initiatives
Lead or support ad hoc projects as needed
Education & Experience:
Bachelor's degree and 5 -10 years of relevant experience in finance/administration and financial management, or combination of education and relevant experience. Higher Education and Business Relationship Management (BRM) Institute certification is a plus.
Knowledge, Skills and Abilities:
Communications/Interpersonal Skills
Strong interpersonal skills, with an emphasis on collaboration, relationship building, active listening, gaining trust and influencing others.
Critical thinking skills with the capacity to creatively troubleshoot and problem solve.
Proficient oral and written communication skills with the ability to deliver effective presentations to different audiences
Ability to work effectively with a diverse set of organizational stakeholders including executive leadership, administration, Stanford's finance community and cross functional teams.
Marketing and communication knowledge is a plus
Analytical Skills
Ability to analyze and share data impacts with key stakeholders
Solid analytical and problem-solving skills
Business Acumen
Expertise in business/finance and/or financial systems/applications and databases
An understanding of Stanford's business processes and systems
Demonstrated financial management knowledge
Ability to work in a decentralized environment to effectively manage multiple projects and shifting priorities
Solid understanding of the project management body of knowledge discipline
Ability to use and learn how to use collaboration tools including Zoom, G-Suite, Slack and Smartsheet, Salesforce, and any other Customer Relationship Management (CRM) programs.
Business Relationship Management (BRM) Institute certification and/or Salesforce expertise are a plus
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perksempower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or audit courses. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Stanford University's commitment to safely and effectively meet the public health challenge presented by COVID-19 extends to ensuring University employees may work from home, or another off-site location, where determined appropriate, whenever necessary through the end of the 2021 calendar year. The department will give reasonable notice when employees are expected to return to work at the Redwood City campus.
How to Apply:
We invite you to apply by clicking on the "Apply for Job" button. To be considered, please submit your resume and a one-page cover letter along with your online application.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?
